Return policy

General provisions and definitions

This Return Policy has been prepared according to the Civil Code as amended (hereinafter referred to as the “Act”) and applies to consumer goods (hereinafter referred to as “Goods”) for which the Buyer's rights of liability for errors (hereinafter referred to as “Complaints”) within the guarantee period.

The Seller is Sairo, s.r.o., registered office of Braniskova 1228/12, 040 01 Košice, Business ID (IČO): 36709476, Tax ID (DIČ): 2022286541, Registered in the Commercial Register of the District Court Košice I, sec. Sro., No. 19060/V (hereinafter referred to as the “Seller”).

The Buyer is an entity that has made a contract to purchase the Goods with the Seller (hereinafter referred to as the “Buyer”).

Supervisory Authority: The Inspectorate of the Slovak Trade Inspection with the seat in Košice for the region of Košice, P.O.Box A 35, Vrátna 3, Košice.

Buyer's rights

If the defect is removable, the Buyer has the right to have the defect removed free of charge, in a timely and proper manner. The Seller is obliged to remove the defect without undue delay. Instead of removing the defect, the buyer may require replacement of the item, unless the Seller incurs excessive costs due to the price of the goods or the severity of the defect. Instead of removing the defect, the Seller may always replace the defective item with a new one, provided that this does not cause the Buyer serious difficulties.

If the defect cannot be removed and prevents the item from being used properly as a defect-free thing, the buyer has the right to exchange the thing or withdraw from the contract. The same rights apply to the Buyer in the case of removable defects, but the Buyer cannot properly use the thing due to the repeated occurrence of the defect after repair or a larger number of defects anyway.

In the case of other irremovable defects, the buyer is entitled to a reasonable discount on the price of the item.

Warranty conditions

If the Goods show apparent defects, i.e. especially if the Goods are sold to the Buyer in a damaged transport packaging, the Buyer is entitled to reject the Goods. In such a case, the Buyer's right to the proper compliance of the Seller with the contract or to the refund of the purchase price remains preserved, at the Buyer's option.

If, after the Buyer receives the Goods during the warranty period, defects of the Goods occur, the Buyer may file a justified Claim. 

The duration of the warranty period is governed by provisions of the Act in force, i.e. it lasts for 24 months, with the exceptions stipulated by the Act.

Place and manner of Claim

The claimed Goods can be delivered in person or sent by the Slovak Post or through the carrier to the address Ida Sandor - fashion design, Masarykova 21, 04001 Košice, Slovakia.

The complaint must include a written description of the damage that is the subject of the complaint and proof of purchase of goods or postal delivery.

The claim report must include:

  • invoice number
  • the exact name of the goods
  • your name
  • phone number

Complaints, including the removal of defects, must be handled without undue delay, no later than 30 days from the date of claim. After the expiry of this period, the Buyer shall be accorded the same rights as in case of an irremovable defect.

If the Goods need to be sent to the Seller, the Buyer shall act in such a way that the Goods are packed in suitable packaging, which adequately protects the Goods and meets the requirements for the transport of the Goods, and marks the shipment with the appropriate symbols.

After receiving the Complaint, the Buyer shall issue a Complaint Letter stating the date when the Complaint was received, what goods are claimed, when and where the goods were purchased, what deficiency occurred and the price at which the goods were purchased. The complaint letter is sent to the buyer's address by e-mail or handed over in person.

Responsibility of the Seller

The Seller is responsible for ensuring that the Goods have the quality and performance characteristics generally required by the Seller or described by the manufacturer and that the Goods meet the requirements, legal regulations in a specified quantity and correspond with the purpose stated by the Seller about the use of the item or for which the item is normally used. The Seller is liable for any defects that occur on the goods after taking over the goods within the warranty period.

The seller is not responsible for defects:

  • if the Buyer caused the damage themselves,
  • if the Buyer knew about the defects before taking over the goods,
  • for which a discount on the price of the goods has been given,
  • if the defects incurred during the warranty period as a result of wearing and damaging of the goods due to improper or excessive use,
  • if the goods have been mechanically damaged or destroyed by improper handling,
  • if the colour of the material does not exactly match the colour in the online store where the goods were purchased,
  • if the accuracy of the pattern on the material does not correspond with the photograph according to which the product was ordered, as they are original products containing the author's design.

Information about the possibilities and conditions of dispute resolution through the system of alternative dispute resolution is also available to the Seller under Act no. 102/2014 Coll. on the protection of consumers in the sale of goods or providing services under a distance or off-premises contract of the Seller. At the same time, it is our duty to include a link to the ADR platform on our website, through which the consumer can make a proposal to initiate an alternative dispute resolution.

Final provisions

In the event of any Claim, the Buyer shall inform the Seller of the claim and agree with him on the most appropriate form of claim procedure.

This Complaints Procedure comes into effect on 30th of June 2019.


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