Terms & Conditions

The terms and conditions are defined by the basic rights and obligations in the business relationship between the buyer and the seller Sairo, s.r.o., registered office of Braniskova 1228/12, 040 01 Košice, Business ID (IČO): 36709476, Tax ID (DIČ): 2022286541, Registered in the Commercial Register of the District Court Košice I, sec. Sro., No. 19060/V.

Supervisory Authority: The Inspectorate of the Slovak Trade Inspection with the seat in Košice for the region of Košice, P.O.Box A 35, Vrátna 3, Košice.

Buyers can be natural persons or legal entities.

Ordering Goods

By completing the order form in the e-shop www.idasandor.com, the buyer expresses his interest in purchasing the ordered goods.

The order must contain:

  • details of the buyer, name and surname, company name and registered office, place of business or residence of the buyer, Business ID (IČO), telephone or e-mail connection
  • name of the goods, their quantity, exact address for delivery of the goods, payment method.


Purchase of goods is done by issuing and sending the order by the Buyer; the Buyer's order must be approved (accepted) by the Seller in accordance with the General Terms and Conditions (GTC), otherwise the contractual relationship will not arise. Before sending the order by the Buyer, the Buyer is informed and provided information according to special regulations in the online store and in the GTC, in particular according to § 3 of Act no. 102/2014 Coll. By sending the order, the Buyer confirms that they have been informed that by the ordering they are obliged to pay the price of the ordered goods.

The Seller reserves the right to reject an order from a Buyer who has not duly accepted or paid for Goods in the past.

Order cancellation and order change

Any change or cancellation of the order must be made at the Buyer's initiative by e-mail at any time before confirmation of receiving the order by the Seller.

If the Seller is unable to assent to the Buyer's order in all its extent or if the Seller proposes to change it or change the terms of delivery for other reasons, the Buyer shall be notified by e-mail or other appropriate means.

The Seller reserves the right to cancel the order if the Buyer does not properly fill in the required contact information or cannot deliver the goods due to unavailable material from the Supplier. The Seller will inform the Buyer of this fact without undue delay.

Price of goods

The price of goods is governed by the current price list valid at the time of order confirmation.

Payment methods

The payment can be done by cash or can be non-cash, in the form of prepayment by advance invoice, where after the amount is credited to the seller's bank account, the goods are sent to the customer's address.

Method of delivery

Purchased goods can be picked up personally at the address indicated in the contacts of this page or sent by a shipping (courier) company to your address.

The price for shipping services will be notified to the buyer before the order is completed.

Delivery times

If the goods are in stock, the buyer will receive the goods by the shipping (courier) service or by post within 3 working days of order confirmation or 3 working days of receiving advance payment invoice.

If the customer chooses the goods that are custom-made, they will be informed by our staff about the approximate delivery time. Delivery time varies from 14 days to 4 weeks from receiving a firm order, or from receiving payment for goods on account.

Acquisition of goods

When receiving the goods, the Buyer will receive a proof of purchase (invoice, receipt). Goods are deemed delivered at the moment of accepting by the customer. The Buyer is obliged to report any defects immediately upon accepting the goods, otherwise the goods are deemed to be properly delivered. The goods remain the property of the Seller until full payment.

Delivery conditions

When receiving the consignment, the customer is obliged to check the condition of the consignment (number of packages, intactness) and refuse to accept incomplete or damaged consignment. In case of incomplete or damaged consignment the Buyer shall immediately notify the Seller by telephone and writes the damage record with the carrier. The Seller shall not be liable for any delay in the delivery of goods caused by a delay in courier or postal services.

Other arrangements

The procedure for claims regarding defects of goods (complaints) is governed by the Seller's Complaints Procedure, which is available both at the Seller's registered office and on their website. The Buyer declares that he/she has read the Seller's terms and conditions as well as the Seller's Complaints Procedure before completing the order and agrees with it.

Withdrawal from the contract

In the case of mail order sales, the consumer is entitled to withdraw from the contract within 14 working days from receiving the goods without giving any reasons. Goods shall be deemed to have been accepted by the consumer at the moment when the consumer or a third party designated by them, with the exception of the carrier, accepts all parts of the goods ordered.

The consumer may exercise the right to withdraw from the contract by informing the Seller in paper form or by electronic mail. The consumer may use the withdrawal form.

Upon withdrawal, the consumer shall bear only the cost of returning the goods to the Seller or a person authorised by him.

In this case, the Buyer is obliged to return the unused and complete goods in the original undamaged packaging together with the enclosed proof of purchase. When returning the goods it is not possible to accept the return of the goods by the method of cash on delivery. If all the above conditions are met, the Seller undertakes to return to the Buyer the paid purchase price by bank transfer within 14 working days of receiving the goods.

In accordance with applicable laws pursuant to § 12 par. 5c of the Doorstep Selling and Mail Order Act, the Buyer shall not be entitled to withdraw from the purchase contract for the sale of goods made according to the specific requirements of the consumer or goods intended specifically for one consumer, or goods which cannot be returned due to its characteristics.


Online store operator is:

Sairo, s.r.o. registered office of Braniskova 1228/12, 040 01 Košice, Business ID (IČO): 36709476, Tax ID (DIČ): 2022286541, Registered in the Commercial Register of the District Court Košice I, sec. Sro., No. 19060/V.

Information necessary for order processing and communication with the Buyer.

If the buyer is a natural person, they enter the following data upon registration:

  • name and surname,
  • full postal address
  • e-mail address
  • telephone number.

If the buyer is a legal entity, they also enter the following details for registration:

  • Business name, Business ID (IČO), Tax ID (DIČ), VAT ID (if the company is a VAT payer).

This information enables the necessary accounting transactions to be made, the tax document required by both parties to be drawn up and identification of the buyer's payment by bank transfer.

The Seller protects the Buyer's private data from misuse and does not disclose the data to third parties without the Buyer's consent.

Buyer´s addresses are only provided to the shipping service.

The following principles apply to Sairo, s.r.o.:

  • the Buyer's personal data will not be disclosed to another third party (unless this obligation is imposed by law),
  • the site operator provides aggregated customer statistics, traffic, turnover, and other related data to third party or public, this statistic does not contain any information enabling identification of any individual customers without their knowledge,
  • the personal data provided are not transferred outside the European Union.

Final provisions

Relations not regulated by these Terms and Conditions are governed by the relevant provisions of the Commercial Code and the Civil Code and generally binding and legal regulations in the Slovak Republic.

By accepting the goods from the Seller, the Buyer accepts and agrees with the above-mentioned Terms and Conditions, including the Complaints procedure of Return Policy, which is an integral part of these Terms and Conditions.


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